Are you a Tenant or Lessor Affected by Flood? Support is Available

We certainly hope you have not been affected by the recent flood disaster but if you have we are including some details that may help you. Our hearts go out to all those affected, please call or email us if we can help in anyway.

There are a number of support services available for victims of Queensland’s floods, whether they rent their home or manage a rental property. See below for a list of Queensland Government and other tenancy services available for support during this period.

For all victims of the floods:

Service Support available Contact
Queensland Government Community Recovery and Coordination Centres Centres hosting a number of government services have been set up in Bundaberg, Chinchilla, Emerald and Rockhampton for flood victims 1800 173 349
State Emergency Service Helps communities prepare for, and respond to, natural disasters 132 500

For tenants who need support regarding tenancy matters:

Service Support available Contact
Residential Tenancies Authority (RTA) Information on tenant and lessor rights and responsibilities during natural disasters, and a free dispute resolution service for tenants and lessors 1300 366 311
Tenants’ Union of Queensland Tenancy support – statewide number 1300 744 263
TAAS – Tenant Advice and Advocacy Service – Rockhampton and Surrounds Tenancy support for the areas of Rockhampton and Emerald 1800 114 364 or
4922 7411
TAAS Toowoomba Tenancy support for the areas of Toowoomba, Chinchilla and Dalby 1300 008 272 or
4616 9700
TAAS Roma and District Tenancy support for the area of St George 1800 620 663 or
4624 0807
TAAS Bundaberg Tenancy support for the area of Bundaberg 4153 2957

Source RTA Website

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