From 1 November, all residential tenancy bonds will be lodged and refunded directly through the RTA. Cash bond lodgements and refunds will no longer be available at Australia Post outlets. The RTA will also no longer accept cash bond lodgements at the RTA office in Brisbane.
“Our research has shown that our clients want to do more business with us online, and we are working on ways to improve the services we provide,” CEO Fergus Smith said.
Clients will soon be able to lodge agreed bond refund forms online via the RTA website. These agreed bond requests will be paid by direct deposit to clients’ bank accounts.
Direct deposit remains the quickest, safest and easiest method to receive a bond refund.
Mr Smith said the RTA will be communicating these changes to the sector through a variety of channels.
“Property managers will receive an email explaining the changes,” he said.
“We are urging property managers to communicate these changes to their tenants by either forwarding the email message or asking tenants to visit our website.”
What can you do now:
Rental Bond Lodgements
- Lodge all rental bonds directly with the RTA (via cheque or money order)
Rental Bond Refunds
- At the end of a tenancy, the RTA will direct deposit agreed bond refunds into clients’ bank accounts
- Clients need to provide their bank account details to the RTA on the Refund of rental bond (Form 4 or Form R4 for rooming accommodation) to get a quick bond refund
How to Lodge a Completed Refund of Rental Bond (Form 4) with the RTA
- coming soon – upload agreed bond refund forms via the RTA website
- agents and property managers can continue to release the entire bond to tenants using eServices online bond management system
- post the form: RTA, GPO Box 390, Brisbane, Qld 4001
Source : RTA Newsletter (6 September 2012)